Welcome to a new way of keeping track of your health status at Washington University Physicians. We expect it to grow in benefit to you.
At any time, if you have comments or concerns about the medical care you receive from any of our providers please use this patient or family member comment form to contact us.
What is the Washington University Follow My Health patient portal?
Our patient portal is a web-based pathway that gives existing patients access to a secure, convenient and free way to manage their personal health care information at Washington University School of Medicine.
Most but not all of the offices of Washington University physicians participate in the program.
What can it do for you?
You can use any computer to:
- View, track and update your medical record
- View your personal information
- Review past appointments
- Request new appointments
- Request prescription renewals
- View most of your test results
- Communicate securely with your doctor’s office(s)
- Pay your bill with a credit card
Is it secure?
The first priority is patient privacy and the safety of patient information. For that reason, each patient has to sign up in person at the physician’s office. If you attend more than one Washington University center, you only have to sign up once.
All records are stored on and transmitted via HIPAA-secure servers.
How do I start?
After the staff verify your identification, they will ask for the email address you want to use for your personal health management. Within several days, you will receive a portal invitation to that email. If you do not get the email, check your junk or quarantine file.
In the email is a link to the Follow My Health portal. Keep the email open until you are completely registered. This link ties and transmits your medical health record to the new portal account.
How do I register my name and password?
At the Follow My Health login page, you will see two ways to establish your account:
You may use an existing user name and password from your Google, Facebook, Yahoo! or Windows Live account by clicking Create an Account and select the appropriate icon. If you do not have one of these but want to set up one, click here. Your health information is not shared with these accounts, and they do not have access to them. You are only using the user/password function.
You may set up your own unique user name and password by clicking:Create an Account and then First Time User, and follow the on-screen directions.
Either way your register, continue the registration process on the Follow My Health screen. You will be asked for an Invite Code, which is the last four digits of your social security number. This security check is to protect the privacy of your health account.
Once the registration is complete, you can easily go directly to your health record using any computer or mobile app at any time. We suggest you bookmark: https://wuphysicians.followmyhealth.com.
Remember, you must be registered first, or your medical records will not be available to you.
Can I get accounts for my children?
You may open a proxy account for your child or children. Each patient must be seen in person at the Washington University physician’s office to have his or her identity verified. At that time, your or they will be given a form with a proxy registration code.
Follow the link to register a child.
I take care of a dependent adult. Can I set up an account for him/her?
People who are legal guardians, have healthcare powers of attorney or are responsible for the health decisions for a dependent adult, may enroll him/her Each patient must be seen in person at the Washington University physician’s office to have his or her identity verified. At that time, you will be given a form with a proxy registration code.
Follow the link to register a dependent adult.
What if I have questions about the portal?
If you are a new user and have difficulties setting up your account, we have some help for you. For problems accessing various parts of the service before or after you are logged in, contact the Washington University Patient Portal Support Team at firstname.lastname@example.org or call 314-273-0985.